If you have questions regarding the Card, or need to report a lost or stolen Card, you may call Customer Service for Vanilla MasterCard® Gift Cards at:

1-800-680-5938

or write to:
Vanilla MasterCard® Gift Card Customer Service
PO Box 826
Fortson, GA 31808


TERMS AND CONDITIONS ARE APPLIED TO GIFT CARDS. See Cardholder Agreement for further details.


Vanilla MasterCard Gift Cards are issued by The Bancorp Bank pursuant to a license from MasterCard International Incorporated. The Bancorp Bank; Member FDIC. Cards are distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services. The Card may be used in the U.S. and District of Columbia wherever Debit MasterCard or PULSE cards are accepted. The Card may not be used outside of the U.S. or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. or the District of Columbia.

Colorado, Maryland, and Texas customers: View information about addressing complaints regarding our money services business.