If you have questions regarding the Card, or need to report a lost or stolen Card, you may call Customer Service for Vanilla MasterCard® Gift Cards at:

1-800-680-5938

or write to:
Vanilla MasterCard® Gift Card Customer Service
PO Box 826
Fortson, GA 31808


TERMS AND CONDITIONS ARE APPLIED TO GIFT CARDS. See Cardholder Agreement for further details.


Vanilla MasterCard Gift Cards are issued by The Bancorp Bank pursuant to a license from MasterCard International Incorporated. The Bancorp Bank; Member FDIC. Cards are distributed and serviced by either ITC Financial Licenses, Inc. or IH Financial Licenses, Inc., depending on the state or territory in which the Card is purchased. ITC Financial Licenses, Inc. is a licensed money transmitter by the Banking Department of the State New York. The Cards are not redeemable for cash except where required by law. By accepting or using the Card, Cardholder agrees to be bound by the Cardholder Agreement. Cardholder agrees to notify the Issuer immediately if this Card is lost, stolen or used without permission. For customer service, balance information, to clear your PIN, or to request a replacement Card, logon to this website or call
1.800.680.5938. Expired Card will be replaced upon request. Card funds never expire.

*The Card may be used in the U.S. and District of Columbia wherever Debit MasterCard or PULSE cards are accepted. The Card may not be used outside of the U.S. or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. or the District of Columbia.

Due to changes in applicable law, Vanilla MasterCard Gift Cards purchased after March 31, 2012 may not be used for international transactions or purchases. You may use Vanilla MasterCard Gift Cards for domestic U.S. transactions or purchases only.

Texas customers click here for information about filing complaints about our money transmission or currency exchange product or service.


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ITC Financial Licenses, Inc. at Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 888-784-0136.